This short module will help you better understand the programs and services that CMHA Waterloo Wellington offers. You will also learn about how to access these services.

This training course is designed to equip employees with the skills and strategies needed to effectively manage and de-escalate situations involving angry or aggressive individuals.

Participants will learn practical techniques to maintain calm, defuse tension, and resolve conflicts while maintaining professionalism and customer satisfaction.

The Centre for Excellence in Peer Support presents: Foundations of Peer Support Training

Delivered virtually (via Zoom), led by peers. Join us to learn about mental health & substance use health peer support, communication skills, boundaries, trauma-informed practice, suicide prevention and intentional sharing of lived/living experience. Intended for peer workers (volunteer & paid), and anyone with lived experience interested in peer work.